Last updated: 03/11/2025
These general terms and conditions of use and sale apply to the services provided by the legal entity BotConversa LTDA, duly registered under CNPJ n. 39.994.996/0001-33, email: suporte@botconversa.com.br, headquartered at:
R CONS MOREIRA DE BARROS, n 2268, Room 71;
LAUZANE PAULISTA ;
São Paulo - SP;
ZIP code 02.430-001.
represented by:
Thiago Correa Lopes Simões, as: owner, CPF n. 13601509784, Identity Card (RG) n. 294750245, issued by DETRAN/RJ
hereinafter referred to as SITE EDITOR,
through the website BotConversa, with the following address: botconversa.com.br.
I. OBJECT
The website BotConversa is characterized by providing the following services, including the remote sale and electronic sale of products and services:
offering an unofficial tool for automating conversations in the WhatsApp application.
II. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF USE AND SALE
Anyone wishing to access the services offered through the BotConversa website must first be informed about the rules that make up this document, which will be available for prompt and wide consultation, via a direct link on the website itself.
By using the BotConversa website, the user fully accepts these rules and commits to observing them, under the penalty of applicable sanctions. Before starting any navigation on the site, the user should be aware of any changes or updates made to these terms.
The user may also be notified by email or directly on the site about potential changes to these rules.
If you do not agree with any of the rules described here, you must immediately refrain from using the service. If you are interested, you may also contact customer service to present your reservations.
5. A BotConversa não se responsabiliza por eventuais sanções, restrições ou banimentos aplicados diretamente pelo WhatsApp à conta do USUÁRIO em decorrência de violações cometidas pelo próprio USUÁRIO às políticas da plataforma.
6. O WhatsApp poderá atualizar suas políticas a qualquer momento. A continuidade do uso dos serviços da BotConversa após tais atualizações implica a aceitação das novas condições pelo USUÁRIO.
7. O uso da API Oficial para envio de mensagens consome créditos comercializados pelo BotConversa. O valor dos créditos é fixo, definido pela própria empresa, podendo ser reajustado periodicamente, mediante aviso prévio razoável.
8. O BotConversa atua como provedor de solução de tecnologia (Business Solution Provider – BSP), sendo o preço dos créditos de mensagens um valor de comercialização próprio do BotConversa.
9. O assinante declara estar ciente de que o custo dos créditos de mensagens é adicional ao valor da assinatura, não incluso em nenhum plano, e que sua aquisição é realizada separadamente em https://recarga.botconversa.com.br/, sendo de sua responsabilidade o acompanhamento do saldo e consumo.
10. Os créditos de mensagens inclusos no plano contratado, quando aplicável, são concedidos uma única vez, no momento da contratação, a título de cortesia, não sendo renovados mensal, periódica ou automaticamente. Uma vez consumido o saldo concedido, a continuidade do envio de mensagens pela API Oficial dependerá da aquisição de créditos adicionais, conforme Cláusula 9.
III. DA ACEITAÇÃO DOS TERMOS E CONDIÇÕES GERAIS DE USO E DE COMPRA E VENDA
Todos aqueles que desejarem ter acesso aos serviços ofertados através do site BotConversa deverão, primeiramente, se informar sobre as regras que compõem o presente instrumento, as quais ficarão disponíveis para pronta e ampla consulta, em link direto no próprio site.
Ao utilizar o site BotConversa, o usuário aceita integralmente as presentes normas e compromete-se a observá-las, sob risco de aplicação das penalidades cabíveis. Antes de iniciar qualquer navegação no site, o usuário deverá cientificar-se de eventuais modificações ou atualizações ocorridas neste termos.
O usuário poderá ainda ser avisado por e-mail ou diretamente no próprio site sobre eventuais mudanças nas presentes normas.
Caso não concorde com quaisquer das regras aqui descritas, o usuário deve, imediatamente, abster-se de utilizar o serviço. Se for de seu interesse, poderá, ainda, entrar em contato com o serviço de atendimento ao cliente, para apresentar lhe as suas ressalvas.
III-A. DOS PLANOS VIGENTES E EVOLUÇÃO DA OFERTA
O BotConversa garante a manutenção integral dos recursos, créditos e condições contratados pelo assinante no momento da adesão ao seu plano, os quais não sofrerão redução unilateral.
Novas funcionalidades, integrações ou recursos incorporados posteriormente aos planos vigentes constituem evolução comercial da oferta atual e não geram, por si só, direito de extensão, equiparação ou inclusão automática nos planos contratados em versões ou condições anteriores, ainda que de categoria ou nome equivalente (ex.: “Plano Pro”).
Caso o assinante deseje obter os recursos disponíveis na oferta vigente, poderá optar pela migração de plano, sujeita às condições comerciais e de preço então aplicáveis, sem prejuízo dos direitos já adquiridos até a data da migração.
Esta cláusula não autoriza a supressão de funcionalidades, créditos ou condições já usufruídos pelo assinante em seu plano original, aplicando-se exclusivamente a novos recursos lançados após sua contratação.
IV. SITE MANAGEMENT
For effective management, the editor of the BotConversa website may, at any time:
a) suspend, interrupt, or restrict access to all or part of the site for a specific category of users;
b) remove any information that could disrupt the site's operation or that conflicts with Brazilian or international law;
c) suspend the site to perform updates and modifications.
V. REGISTRATION
The services available on the BotConversa website may only be accessed by persons fully capable under Brazilian law. All those who do not have full civil capacity - under 18 years of age and not emancipated, spendthrifts, habitual drunkards, or drug addicts, and people who cannot express their will, for temporary or permanent reasons - must be duly assisted by their legal representatives, who will be responsible for complying with these rules.
Legal entities may also register through their legal representatives.
Users are allowed to maintain only one account with the BotConversa website. Duplicate accounts will be automatically deactivated by the site editor, without prejudice to other applicable penalties.
For proper registration for the service, users must fully provide the required data. All information provided by users must be accurate, true, and up-to-date. In any case, users will be held civilly and criminally liable for the truthfulness, accuracy, and authenticity of the data provided.
Users must provide a valid email address, through which the site will conduct all necessary contacts. All communications sent to the mentioned address will be considered read by the user, who thus agrees to regularly check their received messages and respond within a reasonable time frame.
After confirming their registration, users will have a personal login (nickname) and password, which must be used to access their account on the BotConversa site. These login details must not be provided to third parties by the user, and they will be entirely responsible for any use made of them. Users agree to immediately report any suspicious or unexpected activities in their account to the site editor.
It is not allowed to assign, sell, rent, or transfer the account in any way, as it is personal and non-transferable.
Users who violate any of the rules contained in this document will be automatically deregistered and prohibited from registering again on the site.
Users may, at any time and without justification, request the cancellation of their registration with the BotConversa site. Deregistration will be carried out as quickly as possible, provided there are no outstanding debts.
VI. RESPONSIBILITIES
The publisher will be responsible for defects or faults found in the services provided by the BotConversa website, as long as they were caused by him. Technical or operational defects or faults originating in the user's own system will not be the responsibility of the publisher.
The publisher is only responsible for the information that he has directly disclosed. Any information included by users, such as comments and personal profiles, will be the sole responsibility of the users themselves.
Additionally, the user is responsible for:
a) the correct use of the site and its services, ensuring good coexistence, respect, and cordiality in the relationship with other users;
b) complying with the rules contained in this document, as well as national and international law;
c) the protection of access data to their account (login and password).
The publisher will not be liable:
a) for the intrinsic characteristics of the internet, mainly related to the reliability and origin of the information circulating on this network;
b) for illicit content or activities performed through their site.
VII. EXTERNAL LINKS
The website BotConversa may contain external links redirecting the user to other internet pages, over which the editor has no control. Despite prior and regular checks carried out by the editor, he disclaims any responsibility for the content found on these sites and services.
Links may be included on the pages and documents of the BotConversa site, provided they are not for commercial or advertising purposes. This inclusion will depend on prior authorization from the editor.
The inclusion of pages that disseminate any type of illicit, violent, controversial, pornographic, xenophobic, discriminatory, or offensive information will not be authorized.
The editor reserves the right to remove a link leading to its own service at any time if the originating page does not comply with its editorial policy.
VIII. COPYRIGHT RIGHTS
The structure of the BotConversa website, as well as the texts, graphics, images, photographs, sounds, videos, and other software applications that comprise it are the property of the publisher and are protected by Brazilian and international intellectual property legislation.
Any representation, reproduction, adaptation, or partial or total exploitation of the content, trademarks, and services offered by the site, by any means whatsoever, without prior, express and written authorization from the publisher, is strictly prohibited and may lead to applicable civil and criminal measures. The only exceptions to this provision are elements that are expressly designated on the site as free of copyrights.
Access does not grant the user any intellectual property rights over elements of the site, which remain the exclusive property of the publisher.
Users are prohibited from including data on the site that could modify its content or appearance.
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
XV-A. DA GARANTIA COMERCIAL
Nos planos contratados na modalidade anual, o BotConversa oferece garantia comercial de satisfação de 30 (trinta) dias corridos, contados da data de contratação, adicional ao direito de arrependimento previsto na Cláusula XV.
Nos planos contratados na modalidade mensal, aplica-se exclusivamente o direito de arrependimento de 7 (sete) dias previsto na Cláusula XV, não havendo extensão de garantia comercial.
Dentro do prazo aplicável, o assinante poderá solicitar o cancelamento da assinatura e a devolução integral dos valores pagos, mediante solicitação ao serviço de atendimento (suporte@botconversa.com.br), independentemente de justificativa.
A garantia comercial de 30 dias aplica-se exclusivamente ao valor da assinatura do plano anual, não abrangendo eventuais créditos de mensagens da API Oficial já adquiridos e utilizados durante o período.
Esta garantia poderá ser alterada ou descontinuada pelo BotConversa a qualquer momento para novas contratações, sem efeito retroativo sobre assinaturas já amparadas por ela.
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
XVII-A. DO SUPORTE COM ESPECIALISTA
O BotConversa disponibiliza, conforme o plano contratado, encontros coletivos por videochamada (Zoom) com especialista, realizados diariamente às 10h (horário de Brasília), destinados ao esclarecimento de dúvidas gerais dos assinantes sobre o uso da plataforma.
Tais encontros têm caráter coletivo e não configuram consultoria individual, exclusiva ou personalizada, sendo o tempo de fala e atendimento distribuído entre os participantes presentes na chamada.
A disponibilidade, o formato e o horário desses encontros poderão ser alterados pelo BotConversa a qualquer momento, mediante aviso prévio razoável.
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation
3.2. Legal basis for the processing of personal data
By using the website services, the user is consenting to these terms and its privacy policy.
The user has the right to withdraw their consent at any time, without compromising the legality of personal data processed before its withdrawal. The withdrawal of consent can be done by email: suporte@botconversa.com.br, or by mail sent to the following address:
Rua Luiza Engert, n 10;
Centro;
Nova Friburgo - RJ;
ZIP 28610-070.
The consent of relatively or absolutely incapable persons, especially children under 16 (sixteen) years, can only be given if duly assisted or represented.
Personal data that is necessary for the execution
and fulfillment of the services contracted by the user on the website may also be collected.
The processing of personal data without the user's consent will only be
carried out due to legitimate interest or for the hypotheses provided in law,
including, but not limited to, the following:
for compliance with a legal or regulatory obligation by the controller;
for conducting studies by research bodies, ensuring, whenever
possible, the anonymization of personal data;
when necessary for the execution of a contract or preliminary procedures
related to a contract of which the user is a party, at the
request of the data subject;
for the regular exercise of rights in judicial, administrative
or arbitration processes, the latter under the terms of Law No. 9,307 of September 23,
1996 (Arbitration Law);
for the protection of the life or physical integrity of the data subject or
of a third party;
for the protection of health, in a procedure carried out by health professionals
or health entities;
when necessary to meet the legitimate interests of the controller
or third parties, except in cases where fundamental rights and freedoms
of the data subject that require the protection of personal data prevail;
relevant.
for the protection of credit, including as provided for in the legislation